Registration Issues
General Expo FAQs
Login Issues
Audio Conference Room
Troubleshooting
Registration Issues
Why do I need to register?
The Expo Halls, Front Lobby Audio Conference Room and Live Podcasting Room are all open to the public. Seminar and Networking Events require an admission ticket.
How do I register?
Registering is simple, just click HERE and follow the prompts to fill in the form.
Does this site use cookies?
Yes, we use cookies to improve your navigation experience and to power our free affiliate program to ensure people are rewarded for spreading the word about the event.
General Expo FAQs
How do I setup or edit my booth?
Exhibitors will have received basic booth information in your initial email. Login to the back office via http://1.homecw.com/19. Click here for the tutorial: http://co-opworld.com/tours/booth.htm. The wizard will guide you through the process of building and editing your booth.
Where will I find tutorials?
Login to the back office via http://1.homecw.com/19. Click on Click Here for Guided Tour Movie Tutorial.
Where will I find marketing materials?
Login to the back office via http://1.homecw.com/19. Click on "Dogs Virtual Expo Marketing Materials".
I am interested in exhibiting, whom should I contact?
Please fill out our online form at http://global.co-opworld.com/dogsvirtualexporegister.php If you have any questions, please contact Expo Co-Ordinator Tammy Munson at tmunson@imagereadymedia.com or 940-782-7340 or 1-877-353-4257
I am interested in speaking opportunities, whom should I contact?
Please contact Expo Co-Ordinator Tammy Munson at tmunson@imagereadymedia.com or 940-782-7340 or 1-877-353-4257
I am interested in being a sponsor, whom should I contact?
Please fill out our online form at http://global.co-opworld.com/dogsvirtualexporegister.php If you have any questions, please contact Expo Co-Ordinator Tammy Munson at tmunson@imagereadymedia.com or 940-782-7340 or 1-877-353-4257
Login Issues
How do I enter the conference room?
Make sure you are using the correct username & password you received when you registered. Logins are case sensitive.
I've lost my password to enter the conference room!
All ticket holders will have received an email with your password. It will also be added into your Co-OpWorld member area the week before the event. If you have forgotten your password to access your Co-OpWorld member Area click here then click on 'lost password'.
What hardware do I need to participate in the chat session?
The iVocalize client is a simple, free, automatic download which contains no spyware and requires very minimal system resources You will need a sound card, an inexpensive microphone (preferably a headset) and a pair of speakers hooked up to your sound card. A multi-channel sound card would be your best choice.
WHat are minimum computer system specifications recommended to participate in the web conferences?
IE6 or higher or more
Pentium 3 or higher
Broadband Connection
Headseat or Speakers & Microphone
Windows Media Player10 or higher (if you wish to record).
Sound Card
Uninterruptable Power Supply (UPS)
How do I record a seminar?
You will not be able to record the Seminars, however the web conference rooms are set up so you can record meetings or presentations in the booths. You need to have Windows Media Player 10 to record. If you don't have it, you can DOWNLOAD IT FREE HERE.
Audio Conference Room Issues
Can I use any name or Username?
Login with your first and last name.
I've lost my password to enter the conference room!
All ticket holders will have received an email with your password. It will also be added into your Co-OpWorld member area the week before the event. If you have forgotten your password to access your Co-OpWorld member Area, click here to log in to the back office.
I'm having trouble accessing the room!
There is a small download which is completely safe.
The room may be password protected.
Check your firewall settings to allow you access to the room.
Close other browser windows and programs.
You may have to close Norton.
Turn your web accelerator off if you have one. If you don't know how to do this, call your Internet Service Provider for instructions on how to do it.
If you still have difficulty entering the room, you may need to manually install a small plug-in. To do so, click here. Firefox users will have to use the manual install.
I keep being ejected from the room!
Make sure your system meets mimimum requirements. Broadband is recommended. We recommend Windows XP or Windows 2000 to gain maximum stability.
Why does my sound have static in it?
Your microphone might not be plugged in properly, or be of inferior quality, or not working properly. Low humidity in your location can create static electricity, which could cause shorting out in the electrical connections. Atmospheric conditions, such as lightning, may also cause static.
How can I fix the sound delay?
Close out all other browser windows. Older operating systems, or your internet connection can cause sound to be delayed. You can close out of the room, and try a re-entry. It could also be the speaker, who could be having computer problems.
WHat are minimum computer system specifications recommended to participate in the web conferences?
System requirements: Windows
Windows 98, ME, 2K, XP or 2003 (XP recommended)
Pentium 3 500 MHz or better CPU
512 MB RAM
Internet Explorer 6, or FireFox
JavaScript and cookies enabled in the browser
56K or faster Internet connection (broadband recommended)
Full duplex audio device, microphone and speakers
System Requirements: Mac OS
Mac OS 10.3 or later
512 MB Ram
Safari or FireFox Browser
JavaScript and cookies enabled in the browser
56K or faster Internet connection (broadband recommended)
Full duplex audio device, microphone and speakers
Troubleshooting
I am logged in but don't hear anything!
If your sound does not work, please check to see that your microphone and speakers are inserted completely into the correct plugs on your computer. If you are using external speakers, make sure they are plugged into a power outlet, turned on and the volume is up. In the bottom left of the conference room window, there is a 'speaker' graphic; adjust slider setting to the right. Check your sound properties (see FAQ on sound properties) in windows. Close any additional open windows.
My friend can hear me but I cannot hear them. What should I do?
Check the speaker volume control on your computer and make sure that is not muted. A red circle with a slash through the center appears over the speaker icon when it is muted. To un-mute the speaker, click the speaker icon. If the speaker is muted, a checkmark appears in the box next to the word "mute." Uncheck this box. Your speaker will no longer be muted.
I can hear, but can't talk!
If your sound does not work, please check to see that your microphone and speakers are inserted completely into the correct jacks on your computer. In the bottom left of the conference room window, there is a 'microphone’ graphic; adjust slider setting to the right. Sometimes headsets have microphones built into the cord; make sure that is turned on and that your volume is turned up. Close any additional open windows.
I can hear but the volume is very low!
If everyone speaking seems to have very low volume, and your speaker sliders on bottom of page are turned on full, go to File > 'Launch Windows Master Volume Control'. Click on it and check your Volume Control. Slide up to achieve more volume.
How do I check my sound properties in windows?
You can test to see if your microphone is working on your computer by recording a short message in the Windows Sound Recorder program. You will find it under Start > Programs > Accessories > Multi Media or Entertainment > Sound Recorder. Simply hit the red button, talk into the microphone, and then hit the play button. If you do not hear anything, then there is a problem with your settings, microphone, speakers, sound card, plug, or other element of your system.
Sometimes a computer's sound settings have been inadvertently disabled. On your taskbar, right click on the icon of an audio speaker and select "Open Volume Controls" (or you can open your Sound and Audio in the Control Panel). Under the "Options" settings, select "Advanced Controls" > "Properties" and then highlight "Recording."
Click "OK." The window will change to your Microphone settings. Make sure the Microphone Volume Settings are set to the highest level.
Then click on "Advanced" at the bottom of the microphone controls. Select the "Microphone Boost" and click "Close". This will help amplify the volume of your microphone. Try another recording test.
How do I check my sound properties in windows?
You can test to see if your microphone is working by going to Sounds and Audio Devices. You do this by:
- Click on Start button.
- Open up your Control Panel.
- Click on the Sounds and Audio Devices box.
- Make sure ‘mute’ button is not checked.
- At the top of the box, click on the ‘voice’ tab.
- Click on ‘Test Hardware’.
- This will bring up another box called ‘Sound Hardware Test Wizard’.
- You will see ‘Recording’ and ‘Playback’ meters.
- Speak into your microphone. If it is working, you will see moving green bars in the ‘recording’ meter.
- Make sound adjustments as needed.
- Click ‘Next’.
- If the speakers and microphone are connected properly, you will see movement in the vertical green meters when you speak and you will hear your voice.
- Click ‘Next’.
- Click ‘Finish’.
- If you do not hear anything, then there is a problem with your settings, microphone, speakers, sound card, plug, or other element of your system. You may need to consult a local computer technician for aid.
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